Supply chain disruptions have made the year difficult for dealers and manufacturers alike. As we navigate the uncertainties that still lay ahead, now is the time to look for ways to optimize how dealers and OEMs work together. Greater integration between dealer management systems and OEMs makes ordering, meeting requirements, and serving customers easier. When we work together, we can get more done. OEM CERTIFICATION REQUIREMENTS As farm equipment becomes more high-tech, many big manufacturers have implemented more stringent certification and training requirements for dealers. There is a bigger push for dealers to become specialized in the technology of a given manufacturer. According to a DIS survey of Ag dealers across North America, 90% of respondents currently specialize in one or several key manufacturers at their dealership.
OEM INTEGRATIONS
OEMs are keeping a close eye on how dealers do business. Tomake it easier toworkwith key OEMs, dealers should leverage integrations for standard rates, jobs, warranty, and more. It’s important to choose a DMS that works collaboratively with OEMs, making it easier to communicate with your manufacturers and process the business day-to- day. A strong interface with your OEM can save hours for your staff every day.
REAL-TIME NOTIFICATIONS As part of their service level standards, key manufacturers are now requiring dealers to offer customers real-time notifications. That means dealers will need to leverage tools that enable them to send notifications to customers, like DIS MyPortal.
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