INVEST IN EMPLOYEE RETENTION It’s a job-seekers market for technicians right now. Ag equipment dealers are not only competing against each other but alsowith other industries. While the industry has been facing this challenge for a while now, the problem has compounded in the last year.
It’s more important than ever for dealers to look for ways to improve the working experience at their business. Areas that are worth exploring are flexible scheduling, reducing bureaucracy, and optimizing processes.
From my perspective, one of the biggest challenges equipment dealers can expect to face in the year ahead is burnout. Now, more than ever, the industry is expected to do more with less in every area of the business, and without a plan, this will cause chaos which left unchecked will lead to burnout. Anytime there is chaos in the dealership, it costs you both money and your sanity, and the way you combat chaos is with good processes.
SARA HEY VP of Business Development at Bob Clements International
MANAGING SUPPLY CHAIN DISRUPTIONS One of the biggest strains on the Ag industry (and the wider dealership industry as a whole) since the offset of the pandemic is supply. Service cycle times have been slowed down (or ground to a halt), parts pricing has gone up, and service teams are working with less. According to a DIS survey of dealers across North America, 39% of respondents expect manufacturer backlogs to be one of the biggest challenges they will face in 2022 .
While supply chain disruptions are out of our control, dealers can take steps to mitigate the impact of disruptions by implementing an effective parts management system. For example, dealers can digitize parts inventory, automate seasonal min/max ordering levels, and generate price list updates.
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