AUTOMATED PLANNED MAINTENANCE How does your dealership currently keep track of when customers need to bring in their equipment for service? If the answer is a clipboard or a spreadsheet, you can automate and streamline the process with planned maintenance. By setting up automatic reminders for service work orders, based on time or meter readings, you can schedule more service visits and create a reliable source of recurring revenue With a tool like DIS Planned Maintenance, dealers can create service agreements directly in their DMS, set automated reminders for service, and keep a digital service schedule.
Learn more about DIS Planned Maintenance.
Planned Maintenance often goes underutilized in the equipment industry, even though it offers numerous benefits from the customer’s perspective in terms of maintenance cost and asset life, and from the dealership’s perspective in terms of service revenue and labor recovery. Even without full OEM guidance, in terms of standard jobs and schedules, every dealership can recognize well defined, repeatable service activity. Such activity can be presented to customers in the following ways: • Reduced Maintenance Costs – Preventative maintenance plans catch and repair small problems before they turn into large, costly service jobs. • Extended Service Life – Equipment that is maintained in good working order has a longer service lifetime with fewer ‘down’ periods, showing an advantage in hours per year and total hours before replacement. • Reduced Operator Downtime – Equipment that is out of service can leave operators inactive and can contribute to an issue with morale and perception of equipment quality. • Improved Safety – Preventing equipment failures also has the benefit of improving the safety of operators and workers in proximity to that equipment. All of this certainly applies to Dealership fleets as well. An internal-focused Planned Maintenance program will lend these benefits for rental equipment and similar dealership assets. In addition, such programs offer other benefits to the dealership in terms of contact with customers and driving new service opportunities: • Scheduled Customer Contact – Preventative maintenance plans drive regular outreach to customers as service is due. • New Service Estimation – Planned maintenance work provides the opportunity to detect and suggest service that falls outside the maintenance plan, and encourages customers to discuss additional equipment in need of service or replacement. • Well Defined Jobs – Planned maintenance work that can be well defined by the dealership can be reviewed for efficiency and fine-tuned for profitability. Whether seasonal or year-round, and whether driven by OEM guidance or defined by the expertise and experience of the dealership, planned maintenance programs should be part of dealership service strategy.
PHILLIP CONOPHY Development Manager at DIS
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