SELF-SERVICE PORTALS
Customers expect to be communicated to on the right channels. That means frequent communication in the form of email and text message notifications.
Customers expect round-the-clock access to businesses via the web. While your team may not have the capacity to provide 24-hour service, you can keep service moving along smoothly by offering customers the ability to request service online. Self-service portal platforms, like DIS MyPortal, make it easy for customers to request service or ask for help online, and for your team to answer queries and create work orders within the portal.
SHANE WALDEMAR General Manager at DIS
Learn more about DIS MyPortal.
INTEGRATED DEALER MANAGEMENT SOFTWARE
To meet the technological demands of today’s consumers, your business management technology needs to fully integrate all areas of your dealership. Information needs to flow freely between each department—financials, customer records, work orders, and more. That’s where an integrated DMS with built-in automation capabilities can have a huge impact on your dealership’s efficiency and productivity.
What services processes would you like to automate? How dealers responded:
40%
35%
30%
25%
20%
15%
10%
5%
0%
Technician scheduling
Parts receiving
Planned maintenance scheduling
Status updates
Invoicing
Parts ordering
Analytics reporting
Source: DIS Survey
10
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