For management, this underscores the need to address not only hiring challenges but also the well-being of current technicians. Leadership plays a pivotal role in shaping employee attitudes. Leaders who display empathy, possess excellent communication skills, and lead by example can inspire their teams, fostering a culture of mutual respect and understanding. They should prioritize regular feedback sessions, both formal and informal, to understand their technicians' concerns and grievances.
What Role Does Automation Play in Retaining Techs?
In a DIS survey of ag equipment dealers across North America, when asked what service processes dealers would like automated in 2024 , the top response was parts ordering, followed by planned maintenance scheduling and analytics reporting, both in the second spot at 37%. Creating and maintaining a digital record of each service job increases internal transparency, payroll reporting accuracy, and overall efficiency in the service and sales departments. The right automated tool will minimize the risk of compensation inconsistencies or disputes and increase the likelihood of technician retention.
What service processes would you like automated? Check all that apply.
37 %
Analytics reporting
11 %
Invoicing
33 %
Status updates
37 %
Planned maintenance
56 %
Parts ordering
26 %
Technician scheduling
0%
5%
10% 15% 20% 25% 30% 35% 40% 45% 50%
55% 60%
10
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