What Can Dealers Do?
• Knowledge Transfer Programs: Create structured platforms where seasoned technicians can share their insights with newer members of the team. • Planning: Have 30, 60, even 90-day plans with regular training in between for ongoing learning. • Investment in Tools and Software: Ensure your techs have access to the latest diagnostic tools and software to prepare them for any challenge.
Digital Transformation in the Service Department
The first level includes job boards where all open work orders are listed. Dealership management software can help manage work orders through their entire service cycle. The second level entails work orders, which is the transition from paper-based to electronic work orders. This helps to reduce errors and increase the speed at which work orders are processed. The third level is communication, which involves moving away from traditional phone and email communication to more automated and real-time communication methods. The fourth level is reporting and analytics, which involves getting the information people want when they want it, both inside the dealership and outside to the customer. The fifth level is the use of machine data. That is, how do we use machine data in our service department to automate and improve what we’re doing? The sixth level is machine-driven scheduling, such as when a machine needs preventative maintenance .
The Link Between Productivity and Employee Happiness In a DIS survey of ag equipment dealers across North America , 62% stated lack of qualified candidates as a top challenge with hiring technicians in the next year, followed by 22% who said competition. As highlighted by industry voices, like Bill Hoeg from the Machinery Advisors Consortium , the combined pressure of adapting to new technology and potentially increased workloads due to staff shortages can negatively impact employee morale.
What challenges do you anticipate your dealership will face in hiring technicians in the next year?
7 %
9 %
22 %
Lack of qualified candidates High competition
Limited budget for salary Difficulty training
62 %
9
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