Finding, Hiring, & Retaining Talent 02.
The Marriage of Metal and Microchips
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The Link Between Productivity and Employee Happiness What Role Does Automation Play in Retaining Techs?
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Show Me the Data
Trend Highlights
Evolving Technician Skillsets
Employee Wellbeing and Leadership
Data-Driven Insights for Technician Productivity
Technicians now need proficiency in both mechanical troubleshooting and software diagnostics. While there's a need for new talent with mixed expertise, it's equally important to upskill current technicians. This can be achieved through structured knowledge transfer programs, regular training, and investing in the latest diagnostic tools and software.
Tools designed to streamline tasks and reduce friction can enhance daily work experiences for technicians, making them feel more valued and productive. Management must not only focus on hiring but also on the well-being of current employees. Effective leadership that prioritizes communication, empathy, and feedback can boost employee satisfaction and retain talent.
Using tools like DIS Analytics, dealers can easily identify high-performing technicians and areas that need further training, allowing for real-time collaboration on improvements. Automating processes such as parts ordering, and maintenance scheduling can increase efficiency and reduce potential discrepancies.
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